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Frequently Asked Questions

Below are a list of FAQs we have received at Alpha Travel. Feel free to contact us if your question is not answered below.

When should I make my booking?
I am ready to book - what do I do?
Do I have to pay in full straight away?
How can I pay?
Does the airline allow name changes on airline tickets?
What types of documents are required to travel?
Can I travel with a one-way ticket to any country?
On International flights do I need to pay departure tax?
Could a minor flight unaccompanied?
How many pieces of luggage I'm permitted?
Can I bring extra luggage?
Could I change the dates on my ticket or destination?
Could senior citizens obtain discounts?
How can I earn a free airline ticket?
What is a frequent flyer number?
How may I obtain a frequent flyer number?
What type of information I need to open a frequent flyer account?
Can I purchase insurance for my trip?
It's my ticket refundable?
When can I cancel my reservation if I'm not traveling?
How much is the penalty fee?




When should I make my booking?
As soon as you are sure which dates you wish to travel, we would advise you to make your reservation. During traditionally busy periods (Christmas, Carnival, Easter, Summer), we would book as early as possible. To obtain the lowest airfare must be book within 14 days or more in advance. Some destinations as the Caribbean, Mexico, Central and south American no advance purchase is required.


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I am ready to book - what do I do?
Call 1800 499 8700 or e-mail us at
agent@alphatravelagency.com with the following details.
  1. Full passenger name(s) as per your passport or Id issued by any government.
  2. Dates you wish to travel (let us know if you have any flexibility) and how long you want to stay.
  3. Contact number.


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Do I have to pay in full straight away?
This depends. Some 'special offers' require payment to be made at the time of booking. Some other fares could be paid a few days after the reservation is done. Travel Tip - Pay early. We issue the ticket early and you avoid possible fare increases.


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How can I pay?


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Does the airline allow name changes on airline tickets?
Name changes are not allow in any circumstances. Once the ticket is issue the name can't be changed.


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What types of documents are required to travel?
For a domestic flight at check in a government ID is required. For international flights passport is needed, and a visa. So, please be advised to check if you need a visa for your destination. Our agents are not responsible for information regarding visa or passport requirements.
View U.S. Embasy Links


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Can I travel with a one-way ticket to any country?
If you are not a citizens of that country you can not travel with a one way ticket. You need to have round-trip ticket.


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On International flights do I need to pay departure tax?
Yes. Most countries charge a departure tax at the airport on the day you are returning home and it has to be paid in cash.


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Could a minor flight unaccompanied?
Minors between the ages of 7-12 years old could travel alone with an escort service offered by the airline of your choice. There may be an extra charge by the airline. For connecting flights, they are allow to travel only on an early flight and it has to be at least one or more flights after the one they are flying.


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How many pieces of luggage I'm permitted?
Must of the airline allow you to take 2 pieces of no mare than 70lbs and a carry-on of no more that 35lbs. Extra luggage may be permitted by the airline at an extra cost.


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Can I bring extra luggage?
Yes, you can. Airlines will charge an extra fee for each luggage you bring.


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Can I change the dates on my ticket or destination?
The ticket has to be unused in order to change destination. Depending on the type of ticket you have you can change the destination.


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Could senior citizens obtain discounts?
Unfortunately senior citizens do not have any discount anymore.


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How can I earn a free airline ticket?
After you travel a certain amount of air miles the airline company will issue a free ticket- the number of travel miles needed to earn a ticket differs between carriers.


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What is a frequent flyer number?
A frequent flyer number is the account number that the airline of your choice provides you to accumulate miles every time you travel.


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How may I obtain a frequent flyer number?
Alpha Travel will be glad to set it up for you , for free. For your request, please email us at
agent@alphatravelagency.com


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What type of information do I need to open a frequent flyer account?
  1. Full name
  2. Home address
  3. Telephone number


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Can I purchase insurance for my trip?
Yes, you can. We offer different company as Access America or Travel Guard. These insurance covers any reason to cancel your trip and refund your money. Highly recommend for international travelers.
View the travel insurance policy.
View and print the travel insurance waiver form.

You can visit http://www.accessamerica.com to purchase your travel insurance today. For any questions please contact Access America Representative at 1-800-654-1908.


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It's my ticket refundable?
Must of the tickets are non-refundable. Unless you purchase an unrestricted airline ticket;


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When can I cancel my reservation if I'm not traveling?
You must cancel or change your reservation at least 24 hours in advance from the date of departure. If changes are not done within the time limit the ticket will not have any value and can't be use.


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How much is the penalty fee?
Depending where you traveling the penalty fee is different; within the United States and the Caribbean is $110.00, Europe is $250, Central and South America is $160.00.


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E: info@alphatravelagency.com  P: 800-499-8700
Address: 525 Main Street Worcester MA 01608 & 1212 Main Street Springfield MA 01103

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